Desktop Support Technician

Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.

Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Job Summary:

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in WASHINGTON NAVY YARD as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

Primary Responsibilities

Assist junior technicians in resolving complex issues

Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)Serve as backup to the Site Operations Lead

Basic Qualifications

US Citizen

Do

D Secret Clearance

HS diploma with 4+ years of prior relevant experience Valid Do

D 8570 IAT Level II:

Security+ or higher Certification Must have demonstrated expertise in IT Enterprise Operations

Experience with Microsoft Windows OS, version 10

Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

Basic network troubleshooting skills

Excellent customer service skills Excellent oral and written communication skills

Preferred Qualifications

Organized and detail-oriented

Strong leadership skills

Self-motivated/ self-directing

Strong collaboration, prioritization, and adaptability skills required. Relationship building

Ability to manage and prioritize own work, and that of their team

Independent decision making

Analytical thinking; thinking out of the box

Ability to effectively communicate with all organizational levels (SME to Senior Management)Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)SMIT-NMCIPay Range:

Pay Range - -The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.