IT Technician

Pay:

At Great Wolf, the

IT Technicianis responsible for providing technical support for the systems at the lodge. Reporting directly to the IT Manager, technical support includes, but is not limited to workstation and printer installation and maintenance throughout the resort, administering the local server(s), monitoring the network, hardware performance, connectivity and backups.

Essential Duties & Responsibilities

Work closely with on property staff on systems related issues pertaining to the PMS, POSProactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort

Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office

Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies

Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed

Administer and enforce GWR license agreements for compliance budgetary accuracy

Work closely with members of the GWR IT team

Maintain accurate inventories of equipment while maintain an organized, safe and clean work area

Assist the corporate IT on projects and support related issues in the field or at the corporate office

Prioritize projects and support workload at the resort

Conduct regular training sessions to keep the knowledge base at the properties current

Basic Qualifications & Skills

Associates degree in IT or related field (or equivalent combination of education/experience)Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience

Demonstrated proficiency in Microsoft Office suite

Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

Microsoft Certification

Previous IT experience in hotel/resort/theme park industry

SCCM administration, and a working knowledge of Cisco and server virtualization

Strong problem solving and organizational skills

Attention to detail

Enthusiastic and positive energy

Multi-tasking ability

Physical Requirements

Able to lift up to 20 lbs.

Able to bend, stretch, and twist

Able to stand or sit for long periods of time