GUEST SERVICE REPRESENTATIVE

GUEST SERVICE REPRESENTATIVE

Hilton Garden Inn Beaufort, 1500 Queen Street, Beaufort, South Carolina, United States of America

Req #1086

Friday, April 28, 2023

The Guest Service Representative serves as the first point of contact for guests and manages all aspects of their accommodation. Guest Service Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

Responsibilities:

• Greet guests and complete the check-in process
• Input and retrieve information from the computer and PMS system
• Confirm guest information, room rate, selection of room, code electronic keys
• Provide information to guests about hotel amenities & local area
• Assist guests with check-out
• Ensure rooms and services are correctly accounted and charged
• Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
• Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
• Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
• Answer and manage phone calls in a timely manner, managing multiple tasks at once
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
• Receive, retrieve, and relay messages and packages to guests
• Other duties as assigned

Requirements:

• Front desk experience preferred, but will train the right fit
• Experience with the brand a strong plus
• Highly motivated and self-directed
• Exceptional customer service skills required
• Must possess strong computer skills
• Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
• Excellent English communication skills both written and verbal
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

Our Company

MCR is the 4th-largest hotel

owner-operator in the United States.

Founded in 2006, our company has offices in New York

City, Dallas, Chicago, and Richmond, Virginia.

MCR has a $4.0 billion portfolio of 144

premium-branded hotels containing more than 21,000 guestrooms

across 37 states and 102 cities.

MCR has more than 6,000 team members across the country

and operates hotels under 9 Marriott brands, 8 Hilton brands and a number

of unflagged independent hotels.

MCR was named one of Fast Company’s 10

Most Innovative Travel Companies of 2020.

MCR is a three-time recipient of the Marriott

Partnership Circle Award, the highest honor Marriott presents to

its owner and franchise partners, and a recipient of the Hilton

Legacy Award for Top Performer.

For the TWA Hotel at New York’s JFK Airport, MCR won

the Development of the Year (Full Service) Award at The Americas

Lodging Investment Summit (ALIS), the Urban Land Institute New

York Excellence in Hotel Development Award and the American Institute of

Architects national Architecture Award, the highest honor given by the

AIA.

MCR and its corporate affiliates are equal opportunity

employers. MCR and its affiliates do not discriminate on the basis of

race, color, sex (including pregnancy and gender identity), religion,

national origin, sexual orientation, transgender status, age, family or

marital status, genetic information, military or veteran status,

disability, or any other legally protected status, activity, or

characteristic.

For more information, please visit .

Other details

Job Family

Hotels

Pay Type

Hourly

Job Start Date

Friday, April 28, 2023