Technical Provider Liaison

Job Summary:

The Technical Provider Liaison is responsible for conducting new provider technical orientation including implementation of software, monitoring and performance of providers via teleconferencing tools. Ensure execution of policies and procedures, provider and provider staff education for updates and maintenance of QTC specific tools.

Essential Duties and Responsibilities:

Conduct new provider technical orientation and re-orientation as needed including implementation, monitoring and performance of providers and business tools

Creates, maintains and delivers training curricula via teleconferencing tools

Responsible for supporting the execution of policies and procedures, provider and provider staff education on workflow training, updates and maintenance on processes and tools specific to QTC

Conduct user acceptance testing as needed for changes to applicable software applications

May provide quality assurance through medical report review and specialty exam reports and provide feedback to providers

Responsible for timely and accurate completion of daily workload, ensure departmental standards are met related to timeliness and accuracy of provider modifications and aid in resolution of administrative issues, concerns or problems

Assist in creating training aids for providers and staff as necessary

Perform other duties and responsibilities as assigned

Competencies:

Experience with Windows and Mac platforms and MS Office applications required

Experience with multiple operating systems and web browsers required

Knowledge of web browser/application installations and troubleshooting required

Ability to troubleshoot technical issues with providers in person and/or Web

Ex (e.g., unlocking medical records, password resets, etc.)

Basic knowledge and understanding of CRM and/or ticketing systems (e.g. Service Now, Remedy, Jira) strongly preferred

Effectively interface with clients, Operational/Clinic personnel, claimants, and providers on a regular basis

Strong documentation, presentation and communication skills required

Ability to effectively manage competing priorities, with a sense of urgency

Demonstrated ability to work independently, take initiative and be self-motivated, as well as work in a team environment

Knowledge of training needs assessment and root cause analysis

Ability to quickly learn a variety of systems/software including proprietary

Education and/or Experience:

(includes certificate & licenses)

Software testing experience (user acceptance testing) is a plus

Knowledge of HIPPA and medical terminology is a plus

High School Diploma/GED required

Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities.

Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

Experience

Required3 - 6 years:

Relevant Professional Experience

Education

Required

Bachelors or better

Skills

Preferred

Problem Solving

Critical Thinking

Communication

Computer Literacy

MS Office

Customer Service

Written Communication

Verbal Communication

Behaviors

Preferred

Innovative:

Consistently introduces new ideas and demonstrates original thinking

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Work-Life Balance:

Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter:

Inspired to perform without outside help

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility

Goal Completion:

Inspired to perform well by the completion of tasks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)