Senior Technical Analyst

Boston, MA

Point32Health

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POSTED ON: 06/07/2023

The Sr. Technical Analyst provides business consulting and technical analysis for applications for the enterprise. This individual works with colleagues, business groups and technical teams to identify the ongoing needs of the enterprise for collaboration within the Application toolset, for example, Microsoft tools.

The analyst facilitates the adoption of functionality and applications using expertise to design, develop and deliver training in multiple settings. Provides open office hours/drop-in sessions, one on one training, creation of basic to advanced training materials and maintains/updates existing documentation.

The analyst must anticipate business needs, be strategic and forward thinking while mastering new features and applications to enhance their skills set to best serve the enterprise. The analyst is responsible for providing learning options and guidance to the business on the application with a strong focus on Microsoft Teams.

This individual will collect, analyze, and document business needs and provide system and application recommendations as they relate to the assigned technology.

The Sr. Technical Analyst performs analysis with minimum supervision, working within existing frameworks with the business and technical team to develop and propose projects that leverage the technology offerings to improve collaboration across the business, including external business partners where applicable.

Collaborates with the business and technical teams to plan and carry out tasks, resolve conflicts and coordinate work with others. The Sr Technical Analyst keeps the manager informed of the business needs as they relate to applications/technology and provides updates on projects and task progress.

Key Responsibilities/Duties – what you will be doing

Designs and develops opportunities for business colleagues to build their collaboration skills; being open minded to the requests from the business for what they need to be more efficient in their processes

Assesses, analyzes, and recommends applications for enhanced business collaboration and efficiency

Stay ahead of changes from Microsoft and the industry and incorporate this into a well-defined collaboration strategy toolset for the enterprise.

Develops best practices for use of everchanging tools

Provides expert knowledge of application offerings licensed within Microsoft Teams to the business

Provides expert knowledge of O365 applications in consultation with business, in leveraging and optimizing uses of the application

Other duties and projects as assigned

Qualifications – what you need to perform the job

EDUCATION, CERTIFICATION AND LICENSURE:

Bachelor’s degree in computer science, information systems, or equivalent field preferred

Microsoft application training and certification is highly valued

EXPERIENCE (minimum years required):Minimum 5-7 years technical experience supporting Microsoft Office applications

Demonstrated proficiency with Office 365 (Teams, One

Drive for Business, Share

Point Online, Tasks by Planner, Power Automate, Forms etc.) and Office (Outlook, Word, Excel Power

Point, and One

Note)Experience in curriculum design and training in a corporate environment

Prior classroom training experience including the design and delivery of curriculum that is up to date to enhance the skills and knowledge of the organization

Minimum of 5 years working with varied business departments and individuals on office collaboration

SKILL REQUIREMENTS:

Demonstrate expertise in Microsoft applications and support

Demonstrate expertise in managing customer expectations at all levels of the enterprise

Able to act with well-developed interpersonal skills in the capacity of liaison by maintaining and supporting customer relationships, acting as a customer advocate within the IT organization and handling pressure calmly and proactively in difficult situations

Demonstrate advanced negotiation and influencing skills

Exemplary customer support skills

Ability to work with all types of people and business situations

Ability to identify issues, provide technical support and escalate to resolve

Strong written and verbal communication skills

Strong organizational skills

Must be flexible, a proponent of, and quickly assimilate change

WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS (include special requirements, e.g., lifting, travel):Must be able to work under normal office conditions and work from home as required.

Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.

May be required to work additional hours beyond standard work schedule.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Management retains the discretion to add to or change the duties of the position at any time.

Commitment to Diversity, Equity & Inclusion

Point32Health is committed to making diversity, equity, and inclusion part of everything we do—from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts.

Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

Talent

Boost is now Ignyte AI.

This job has been posted by Ignyte AI on behalf of Point32Health. Ignyte AI is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of Ignyte AI not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law

Req ID:

R6677

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