Service Coordinator

WE ARE HIRING A DISPATCHER!!

Since 1904, our family-owned and locally operated company has been serving Lancaster, York, Lebanon, Berks, Dauphin, and

Chester Counties. We take care of our employees, so we can take better care of our customers. We attract the best because we offer the best.

We need a top-of-the-line Dispatcherwho genuinely cares about the customer and can evaluate customer calls and match the right technician to every job.

What can WE do for YOU?

Provide stability - we have been in business for over 100 years!

Generous benefits package

Competitive wages

Experienced, highly knowledgeable managers to support your success

Referral program?

Company events and team building

Holiday parties

Team breakfasts

Prize contests

Paid training?

Benefits:

Medical insurance starts on the 1st of the month

Dental insurance

Vision insurance

Life insurance paid by the company

Short-term and long-term disability?

Paid time off - including vacation and 6 paid holidays401k Plan with a company match up to 4%New technology, including i

Pad & access to integrated software, Service Titan

Pay ranges from $20-$22/hour

Responsibilities of our next Dispatcher:

• Learn the business and learn how to prioritize a schedule
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Ability to work independently.
• Participate in daily huddles and training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.
• Participate in on-call rotation - you pick your days of the month, it's an easy way to earn extra cash!

Requirements for our next Dispatcher:2 year of Dispatching experience required

Scheduling experience preferred

Residential home service experience preferred

Proficient computer knowledge competent; good typist and proficient with phone systems

Detail-oriented and organized

Excellent written and verbal communication skills

Ability to handle challenging situations with ease and empathy

Excellent ability to multi-task