Customer Service Billing Representative

SPECTRUM is recruiting Customer Service Representatives with a NEW starting pay rate of $20.00/hour! We also offer an additional shift differential of $0.75/hour for shifts starting after 11:00am! {Weekend differential to be included, if applicable}Start Date:

Sunday July 16th, 2023

What you can expect as a SPECTRUM employee:

Outstanding paid training program, with mentoring to ensure your success

A set schedule that you can plan your life around

Complimentary and Discounted Services including Cable (Includes HBO/premium channels), Internet and Phone Services where available

NEW! Spectrum Mobile-$15/month, per line. Unlimited talk, text and data!

Affordable & comprehensive health, dental and vision benefit plan options in first 30 days6% dollar for dollar 401K match plus 3% into a Retirement Plan as well.

Education Assistance program up to $10,000 dollars a year!

A diverse and inclusive team where you will feel valued

Leaders who will coach and help you develop to your full potential

GROW your career at SPECTRUM through our Professional Growth Program (PGP). And more!

Complete your application and assessment below today to launch your career with Spectrum!12 Weeks Paid Training:

Class Schedule

Shift after Training:

Update with class schedule information

JOB SUMMARYProvides basic customer support related to Charter services, including handling billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices.

Works under general supervision.

MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.

Process customer orders in a courteous, efficient and timely manner.

Effectively present and discuss Charter products and services.

Convey an image of quality, integrity and superior understanding regarding services.

Manage customer interactions professionally and efficiently.

Effectively address customer questions, complaints and concerns within the scope of responsibility.

Remain current and knowledgeable on every aspect of supported product.

Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits.

Accurately document customer account records based on actions taken.

Fulfill work schedules as required.

Participate in quality coaching sessions to ensure efficient and effective interactions with customers.

Keep supervisor informed of any work-related concerns.

Perform other duties as assigned.

REQUIRED QUALIFICATIONSRequired Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Required Education

High school diploma or equivalent

Required Related Work Experience and Number of Years

Experience working in cable operations and/or telecommunications call center

WORKING CONDITIONSNormal office conditions

PHYSICAL AND MENTAL REQUIREMENTSMental Requirements

Ability to handle multiple tasks

Proven organization and time management skills

Proven interpersonal skills

Ability to effectively train and offer guidance to other representatives

Proficiency with PCs, Microsoft Office Suite and general intranet navigation

EOECharter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability CCS114 337042 337042

BR Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $20.00 to $27.80. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.