Receptionist

Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.

From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, to meticulously built and sourced Best Made, it’s all about the innovative gear and gadgets that equip customers for a more hands-on way of life.

Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that’s hellbent on helping the world to gear up, get its hands dirty, and do.

Work Environment:

The receptionist will work onsite Monday - Friday at our corporate headquarters in Mt. Horeb, WI.

What You’ll Do:

Reception

Responsible for creating a positive and professional first impression and smooth visitor check-in process. This includes greeting visitors, clients, and customers professionally and providing assistance as needed.

Provide accurate information and assistance to employees who approach the front desk with questions or requests. Address their concerns and assist them in finding the appropriate resources or personnel.

Provide backup support to the Fulfillment Centers for answering and directing company phone calls.

Assisting with various administrative tasks such as filing, data entry, organizing documents, and maintaining records.

Assist with coordinating designated company meetings to reserve meeting space, assist employees with business travel, provide audiovisual support, and coordinate meal planning.

Responsible for office supply inventory and organization for the Mount Horeb headquarters

Serve as the liaison for severe weather communication.

Sort and distribute office mail.

Assist with other office projects as needed.

Process new hires (take photos, issue ID badges, copy identification, issue fobs and parking stickers).

Serve as the primary point of contact to coordinate candidate travel for job interviews.

Events & HR

Assist with managing the Employee Recognition and Anniversary Programs

Member of the company culture committee

Partner with the Culture Committee to develop and present company event proposals, timelines, and theme concepts, including decorations, entertainment, and catering options.

Track expenses and identify cost-effective solutions without compromising quality.

Support event setup, including venue layout, audiovisual setup, and communication.

Collect and analyze feedback to assess event success, and communicate areas for improvement, to the appropriate partners.

Provide HR administrative support, including assisting with benefits and talent acquisition.

What We’re Looking For:

High School degree required

Equivalent experience will be considered

2+ years of job-related experience

Administrative Assistance, Reception, or Human Resources

Previous telephone communication and customer service experience

Must be proficient in Microsoft Office, Word, Excel, and Power

Point

Exceptional organizational and time management skills, with the ability to manage multiple tasks simultaneously.

Strong communication and interpersonal skills

Attention to detail and problem-solving abilities to anticipate and address potential issues.

Handle sensitive and confidential employee and company information with unwavering integrity and maintain a high level of confidentiality.

Flexibility and adaptability to changing priorities and demands

Duluth Headquarters Benefits and Perks

As we continue to grow Duluth Trading Company and its house of brands, the perks have perked up, too. We’ve boosted an already impressive benefits package to include:

12-week full-pay parental leave, paid holiday time for the important observance of Martin Luther King Jr. Day and Juneteenth, and more! Why’d we go all out? Because our pursuit of a better way means that when it comes to great talent, better perks are a given.

Compensation Range:

$18 - $19.50/hour

Compensation is based on several factors including but not limited to education, work experience, certifications, etc.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an equal opportunity employer.