NIGHT AUDITOR

NIGHT AUDITOR

Hilton Garden Inn Denver, 9290 Meridian Boulevard, Englewood, Colorado, United States of America

Req #1688

Thursday, April 27, 2023

At Hilton Garden Inn Denver South/Park Meadows Area, the Night Auditor assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.

This role has additional responsibilities such as daily paperwork and basic reporting duties.

Responsibilities:

• Check guests into and out of the hotel in an accurate, speedy, and courteous manner
• Handle all payments received whether they are cash, credit card, checks, or traveler’s checks
• Balance and verify all monetary transactions in the appropriate accounts
• Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained
• Maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues
• Resolve escalated guest relations issues when needed
• Answer inquiries pertaining to hotel policies and services
• Respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations
• Positively represent and promote the property
• Ensure that the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies
• Properly compile, complete, and distribute reports to management and team as directed
• Report any maintenance, security, or safety issues
• Other Duties as Assigned

Requirements:

• High school diploma or equivalent
• Front desk experience preferred, but will train the right fit
• Experience with the brand a strong plus
• Highly motivated and self-directed
• Exceptional customer service skills required
• Must possess strong computer skills
• Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
• Excellent English communication skills both written and verbal
• A can-do attitude and a hands-on approach
• Ability to work overnight hours. This is primarily an overnight position
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

Our Company

MCR is the 4th-largest hotel

owner-operator in the United States.

Founded in 2006, our company has offices in New York

City, Dallas, Chicago, and Richmond, Virginia.

MCR has a $4.0 billion portfolio of 144

premium-branded hotels containing more than 21,000 guestrooms

across 37 states and 102 cities.

MCR has more than 6,000 team members across the country

and operates hotels under 9 Marriott brands, 8 Hilton brands and a number

of unflagged independent hotels.

MCR was named one of Fast Company’s 10

Most Innovative Travel Companies of 2020.

MCR is a three-time recipient of the Marriott

Partnership Circle Award, the highest honor Marriott presents to

its owner and franchise partners, and a recipient of the Hilton

Legacy Award for Top Performer.

For the TWA Hotel at New York’s JFK Airport, MCR won

the Development of the Year (Full Service) Award at The Americas

Lodging Investment Summit (ALIS), the Urban Land Institute New

York Excellence in Hotel Development Award and the American Institute of

Architects national Architecture Award, the highest honor given by the

AIA.

MCR and its corporate affiliates are equal opportunity

employers. MCR and its affiliates do not discriminate on the basis of

race, color, sex (including pregnancy and gender identity), religion,

national origin, sexual orientation, transgender status, age, family or

marital status, genetic information, military or veteran status,

disability, or any other legally protected status, activity, or

characteristic.

For more information, please visit .

Other details

Job Family

Hotels

Pay Type

Hourly