Chat Customer Service Billing Agent

This class is scheduled to start on July 24th, 2023

This position supports our Chat Contact Center, which operates 24/7 onsite. Flexibility with scheduling is required.

At a Glance

Full-time entry to midlevel chat-based roles resolving customer billing inquiries and account issues, adjusting services as requested, and upholding a positive customer relationship.

Profile:

A positive, flexible communicator and good written communicator who can multi-task to solve problems for multiple customers at the same time. They use patience and strong written communication skills to uncover customer needs, answer questions, and leave a positive impact on every customer interaction.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Who are you?

Are you ready for something new? No matter your background, our thorough training can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers.

Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.

What is the Billing Chat Agent role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Chat Agents make a real difference for their customers and the company. You will learn how to provide chat-based account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate chats to your support team.

You’ll learn how to answer general billing and payment questions. Your thorough understanding of Spectrum products and services will help you navigate your way to successful resolution.

It’s all about learning and growing.

This may be a new road for you, but the journey is all mapped out. No matter your background, our quick, thorough, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be the written voice of Spectrum:

fielding questions, processing orders, updating account records, and more - all through our chat based platform. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line always available, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.

With a deliberate path to success.

We believe the best people to lead are those who have been down the same road before. Our supervisors are provided the same training you receive, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal.

Take your first step toward a long and rewarding career with Spectrum.

The benefits are clear.

In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, and paid training and time off — we offer free Spectrum products and services where available, education assistance, and a selection of other programs to support team members and their families.

What's required to get started?

The minimum qualifications for the Billing Chat Agent are:

Ability to read, write, speak and understand English

High School Diploma or GEDPreferred qualifications1 year previous customer service experience

Are you ready to join our team?

Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment. COP106 337604 337604

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