Credit Services Professional - 6/26/2023

Franklin, OH

SPECTRUM

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POSTED ON: 06/02/2023

JOB SUMMARYThis position is responsible for outbound call traffic to collect on bad debt accounts primarily for customers overdue between 42 and 49 days. The Professional will be responsible for communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.

MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience

Research accounts with debt and communicate with customers via phone

Take action based on transaction characteristics as appropriate and necessary

Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies

Contact customers by phone in attempt to collect debt

Demonstrate friendliness and professionalism when dealing with customers

Answer inquiries for customers calling in regarding their unpaid debt

Other duties as assigned to meet business needs

REQUIRED QUALIFICATIONSRequired Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must

Required Education

Required Related Work Experience and Number of Years

PREFERRED QUALIFICATIONSPreferred Skills/Abilities and Knowledge

Type 40 words per minute; use of telephone system and ten key by touch

Bi-lingual preferred, but not required

Preferred Education

High School diploma or General Education Degree (GED)Preferred Related Work Experience Number of Years

Related work experience and/or training in similar field 0-2

Collections/Accounting Experience 0-2

Customer Service 0-2

WORKING CONDITIONSOffice environment

PHYSICAL AND MENTAL REQUIREMENTSPhysical Requirements

Mental Requirements

Detail oriented, have proficient verbal, written and interpersonal communication

Ability to exercise and apply sound judgment to billing disputes

Must have proficient negotiation skills

Proven ability to influence

Ability to deal with and resolve difficult and escalated issues

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists

Ability to work independently with minimal supervision

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Consistent and punctual attendance

Proficient knowledge of Microsoft Excel and Office is a must

EOECharter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability CCO203 337337 337337

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