Supervisor, Residential Collections
Franklin, OH
SPECTRUM
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JOB SUMMARYResponsible for the supervision of personnel supporting Credit Services and its various sub-functions. Consistently coach representatives on the keys to delivering consistently accurate and timely results in the performance of their duties.
MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience
Provide overall supervision and management to Credit Services support personnel
Ensure that departmental standards regarding courtesy and productivity are maintained
Provide regular coaching and development to staff to maximize productivity
Resolve internal and external customer escalated situations
Provide statistical reporting for leadership to communicate department productivity and effectiveness
Motivate staff to reach daily and monthly management objectives
Hire, evaluate, coach and counsel personnel in the performance of their duties
Utilize strong knowledge of customer account information
Perform other duties as requested by manager
PREFERRED QUALIFICATIONSSkills / Abilities and Knowledge Ability to communicate orally and in writing in a clear and straightforward manner
Ability to plan, prioritize and organize effectively
Ability to supervise and motivate others
Experience with ICOMs/CSG billing system
Strong time management skills with the ability to problem solve
Ability to develop process documentation
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.)Knowledge of cable television products and services
Knowledge of general accounting and billing procedures
Education
Bachelor's Degree in related field preferred, or equivalent experience
Related Work Experience Number of Years
Related work experience 6+Prior leadership experience 1+WORKING CONDITIONSOffice environment
Exposure to moderate noise level
EOECharter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability CCO400 333773 333773
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