Receptionist - Hilo Patient Service Centers

Job Functions, Duties, Responsibilities and Position Qualifications:

Summary

The Receptionist Float performs various functions in a hospital laboratory or patient service center settings such as receiving and directing phone calls, greeting patients and visitors, filing, copying, faxing, sorting, and data entry as required. The position is required to float between multiple locations on various shifts, often with little notice.

Must have excellent ability to interact and interface with a wide range of colleagues, patients and physicians.

Qualifications

High School Diploma or equivalent

Minimum one (1) year prior office experience preferred

Computer literacy required in Microsoft Work and Excel with word processing and spreadsheets

Operate various office equipment, such as typewriters, copiers, fax machine, and postage machines effectively and efficiently

Pleasant personality, professional demeanor, well-groomed and professional attire required

For hospital settings, additional requirements may apply and change without notice, including, but not limited to, criminal background check, health clearance and hospital compliance training

Successfully pass Company pre-employment drug test and periodic and random thereafter

Demonstrated and proven ability/experience in accomplishments in all of our five core values:

Shine

Team

Accurate

Respect

Standardize

Essential Functions

Under general supervision, and in accordance with Company policies, procedures and guidelines, this position:

Answers all incoming phone calls and directs them to the proper department accurately and in a timely manner

Greets walk-in clients ensuring prompt service

Makes appointments for drug screen donors

Handles all calls for courier service in the absence of the courier dispatcher as applicable

Enters patient demographic information into computer system as applicable.

Processes medical/laboratory requisitions as required

Completes drug screen chain-of-custody forms for urine drug collections and breath alcohol analysis, as applicable

Accepts/receives payments for services and balances daily cash reports, as applicable

Orders lab tests via the hospital interface systems for inpatients, as applicable

Attends all mandatory in-service training as required by hospital administration, as applicable

Orders supplies as directed

Maintains front office area to present a clean and professional environment

Performs clerical duties as required or assigned, including report and/or items distribution as applicable

Adheres to established safety, confidentiality, compliance and legal requirements

Must have reliable and consistent attendance and comply with Company guidelines on attendance

Performs other duties as assigned

Physical Capabilities

Light to moderate physical effort

Occasional carrying, pushing, and pulling of objects; and lifting of up to 25 lbs may be required

Occasional reaching, stooping, bending, kneeling and crouching

Frequent prolonged standing/sitting/walking

Must be able to see, hear and respond adequately

Frequent use of telephone and other office equipment

Working Environment

Air conditioned laboratory and/or office environment

Subject to electrical and radiant energy hazards

May incur some exposure to bio-hazardous material

Frequent exposure to video display terminals

Sufficient noise and interruptions to cause distraction

May be asked to work extended hours, including holidays, evenings of holidays to accommodate the needs of the hospital laboratory 24/7 operations

Skills/Abilities/Competencies

Perceive pertinent details in verbal or tabular materials

Ability to see things from the customer’s/patient’s point of view and respond in a timely appropriate and courteous manner

Handle difficult internal and external customer-relation issues with courtesy and professionalism

Ability to work effectively with others and promotes positive working relationships

Perform arithmetic operations quickly and accurately

Understand meaning of words, ideas, associated with them and its appropriate and effective use

Understand instructions, reason and make judgments independently

Effective oral and written communication skills, excellent organizational and interpersonal skills, and computer literacy required

CUSTOMER-FOCUSED:

Aware of customer needs; makes decisions with customer in mind; builds strong customer relationships.

COMMUNICATOR:

Proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills.

PROBLEM SOLVER:

Uses data and logic to quickly find solutions to difficult challenges.

COLLABORATIVE:

Works effectively with others to accomplish goals.

TECHNICALLY COMPETENT:

Possesses and maintains the functional and technical knowledge and skills to successfully perform job.

QUALITY CONSCIOUS:

Delivers accuracy and precision in work products; mindful of technical requirements, rules, and standards.

TIME-WISE:

Prioritizes; respects others’ time; adheres to schedules and agendas.

Regular, Full-Time40hrs/wk

Sun-Sat 6

AM-6

PMPrimary:

Days

Scheduled Weekly Hours:40

Work Shift:

Job Category:

Administration

Company:

Clinical Laboratories of Hawaii, LLPRegular Full Time

Sun-sat

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.