NIGHT AUDITOR

NIGHT AUDITOR

Residence Inn Indianapolis, 6220 Digital Way, Indianapolis, Indiana, United States of America

Req #2245

Wednesday, May 31, 2023

Residence Inn Indianapolis NW is currenty looking for a Night Auditor. This is a graveyard position. The Night Auditor assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.

This role has additional responsibilities such as daily paperwork and basic reporting duties.

Responsibilities:

Check guests into and out of the hotel in an accurate, speedy, and courteous manner

Handle all payments received whether they are cash, credit card, checks, or traveler’s checks

Balance and verify all monetary transactions in the appropriate accounts

Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained

Maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues

Resolve escalated guest relations issues when needed

Answer inquiries pertaining to hotel policies and services

Respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations

Positively represent and promote the property

Ensure that the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies

Properly compile, complete, and distribute reports to management and team as directed

Report any maintenance, security, or safety issues

Other Duties as Assigned

Requirements:

High school diploma or equivalent

Front desk experience preferred, but will train the right fit

Experience with the brand a strong plus

Highly motivated and self-directed

Exceptional customer service skills required

Must possess strong computer skills

Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time

Excellent English communication skills both written and verbal

A can-do attitude and a hands-on approach

Ability to work overnight hours. This is primarily an overnight position

A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

Our Company

MCR is the3rd-largest hotel owner-operatorin the United States.

Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.

MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.

MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.

MCR was namedone of

Fast Company’s 10 Most Innovative Travel Companies of 2020.

MCR is a three-time recipient of the

Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the

Hilton Legacy Award for Top Performer.

For the TWA Hotel at New York’s JFK Airport, MCR won the

Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

Other details

Job Family

Hotels

Pay Type

Hourly