engineer senior, AWS SDK

this role is open to fully remote work

At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission using cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.

We are looking for talented Senior Full-Stack developers with AWS Connect Telephony experience to join us as we make a meaningful impact on Starbucks technology, our Partners, and our customers.

This position contributes to Starbucks success by delivering high-quality, reliable, and stable technologies and security capabilities in support of the Starbucks Telephony platform which manages numerous call centers with a combined total of over 10 million calls per year.

This position is accountable for the installation, configuration, monitoring, analysis, maintenance, and technical support of the platform. This role will also help ensure our systems model and performs in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Communicates highly complex ideas and concepts to non-technical peers and customers

Ability to establish cross-functional, collaborative relationships with business and technology partners

Support the development team and perform activities to resolve developer issues in a timely and accurate fashion

Engineer build and release processes

Ability to effectively manage and partner with technology vendors to deliver against business objectives

Conducts research and makes recommendations on standards, products, and services

Ensures application and infrastructure architectural solutions are stable, secure, and compliant with Company standards and practices

Implements all technologies in accordance with Information Security's guiding principles for highly sensitive data

Provide high-availability operational support and automate solutions across the environment

Implements deep telemetry capabilities to provide ongoing success and performance metrics

Implements service monitoring across all platforms to ensure continuous availability and operational continuity of critical systems

Upholds company policies, and legal/regulatory requirements, such as PCI

Implements and maintains system configurations and baselines to support secure application development software control best practices and standards