Customer Service Call Center – Patient Support Rep

Customer Service Call Center – Patient Support Rep

ABOUT THE POSITION:

The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions.

OUR CLIENT:

Is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pay and benefits that start on your first day of employment.

SHIFTS:

DAYS:

MON-FRI

SHIFT:

9:00am – 5:30pm OR 10:00am – 6:30pm

JOB DUTIES AND REPSONSIBILITIES

Support inbound and outbound phone lines for the pharmacy

Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals

Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail

Accurately and completely capture information and update systems appropriately

Be flexible, organized and able to comply with constantly changing program business rules

Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution

Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction.

Provide availability, tracking and shipping information for patient’s medication as needed

Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.

Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.

Execute day-to-day operations specific to the assigned program(s).

Maintain patient confidentiality at all times.

BENEFITS:

Things you can expect within your first 90 days:

Zero time waiting for benefits

Welcoming team with a great culture

Classroom and on-the-job training

30/60/90 check-ins with leadership team

Educational Assistance Opportunities

MINIMUM JOB REQUIREMENTS:

High school diploma or equivalent

Must have proven ability to provide consistently high-quality of service

PREFERRED EDUCATION AND EXPERIENCE:

Associate Degree or technical school training in a related field

One (1) year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field

Call Center Experience

Experience with HIPAA and patient services

Bi-lingual, English and Spanish

KNOWLEDGE, SKILLS & ABILITIES:

Demonstrated empathy and compassion

Excellent verbal and written communication skills

Excellent organization skills and detail oriented

Balance multiple priorities to meet expected response deadlines

Adaptable, flexible and readily adjust to changing situations

Ability to work independently and as a member of a team

Ability to comprehend and apply basic math principles

Ability to apply logical thinking when evaluating practical problems

Ability to present information and respond to questions from stakeholders

Ability to interact with a diverse group

Ability to listen and demonstrate a high degree of empathy

Demonstrated computer skills includes Microsoft Word, Excel, and Outlook

Display tact and diplomacy in response to unfavorable or negative situations

Demonstrated sensitivity and understanding when speaking with patients

Demonstrated passion for speaking with people in an outgoing way

PHYSICAL DEMANDS:

Location of job activities 100% inside

Extensive manual dexterity (keyboarding, mouse, phone)

Constant use of phone for communication

Noise and/or vibrations exposure

Frequently reach (overhead), handle, and feel with hands and arms

Sit for prolonged periods of time

Occasionally stoop, kneel, and crouch

Occasionally lift, carry, and move up to 25 pounds

If you have the above experience and are immediately available, please APPLY NOW for consideration!

Apply today and start as soon as tomorrow.

About Integrity Staffing

Opportunity is everything.

At Integrity, we're passionate about connecting great talent with great companies across North America. We take an associate-first approach because when our associates succeed, our clients succeed. If you’re looking to grow your career, or just need a part-time gig, you’ve come to the right place.

We’ve got thousands of job opportunities available at amazing companies across the country. Plus, we offer benefits that provide better lives, both on and off the clock. Medical and dental are just the beginning. From free online education programs to financial tools, we provide the opportunities, programs, and community resources our associates need to be successful, productive, and fulfilled.

If you’re ready for your next challenge, we’re ready to be your Opportunity Engine. Let’s work together.

Integrity Staffing Solutions is an Equal Opportunity Employer.