Events Concierge

People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives.

~Tony Davis, President

SUMMARY

To provide our customers with a highly visible, proactive individual who is immediately aimed towards addressing customer needs, anticipation and resolution of potential problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

To be identifiable and accessible at all times.

To decrease the response time after the guest has made contact to the fulfillment of their needs.

To promote in-house facilities.

To know all the facilities of the hotel and their hours of operations.

Plans, coordinates and interacts with other hotel staff to ensure total guest satisfaction.

Confer with Host/Hostess of each function to ensure that all specifications have been met.

Familiarize self with each group, knowing the contact, meeting agenda, etc.

Able to assist Director of Event Operations and Event Services Manager on last minute pop-ups, changes, etc.

Remains in constant communication with Director of Event Operations and Event Services Manager.

Inventory and maintain survival kits and contents thereof.

Ensure tent cards are in place for all meetings (AV slides). Review Event Operation’s log book.

Pick up Banquet radio.

Pick up daily packet and organize the days events.

Cross checks BEO's against door cards and reader board monitor.

Prepare for a welcome cup of coffee and a breakfast pastry, along with the survival kit, to be delivered the first few minutes of your conversation with the Host/Hostess. (possibly using a dedicated Houseman on busy days to assist.)

Review the BEO with the guest, going over event times, locations, guarantees, etc.

Review next days (multi day group) events to ensure accuracy of BEO's. Inform hotel staff of any changes made at that time.

Make sure guest knows how to contact you at all times.

After you have met all Meeting Planners, you should make sure you are visible on the floor by maintaining a high profile in the front of the house, not in the back.

Call the following days Meeting Planners to review their plans briefly or just to introduce yourself and let them know that you will be meeting them the next day.

Check mid-morning Coffee breaks making sure all is in place.

Check all lunch sets and prepare for the afternoon business. Ask the Meeting Planner if there is anything that we can do for the afternoon session. Check afternoon Coffee breaks.

Turn over the shift by introducing the Event Operations Manager or Supervisor to the Host/Hostess.

Attend BEO Meetings when necessary.

Invite all Meeting Planners to the hotel activities, i.e. GM Reception.

Offer to make lunch reservations when group has no planned luncheon.

Be available to handle easels, sign placements, registration tables, small meeting water ups, etc.

Advise immediate Supervisor upon punching in and punching out. (Including meal breaks).

Do space inspections of function areas.

Solicit guests for ways to improve on guest services and satisfaction.

Be active in the Guest Response Program.

Issue and follow up on Work Orders.

Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.

Small groups - any group being handled by local Event Management and any meeting

not on Convention Calendar.

Create BEO file for Event Concierge - to be reviewed daily and organized - multi-day programs emphasized.

Review with Shipping and Receiving daily for upcoming meetings and organize box movement.

Survival kits.

Open and check all rooms.

Ensure all rooms are watered.

Ensure refreshes are done

Complete Event Concierge Checklist

Our

Benefits Include:

Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance

401K with Company Match

Employer Paid Life Insurance

Complimentary Employee Assistance Program

Paid Time Off to include Vacation, Personal, Sick, & Holidays

Discounted Hotel, Spa, Golf, Retail, and Food & Beverage

Tuition Reimbursement Program

PCH University & Professional Development Series

Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe:

Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings theheart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)