Sous Chef

People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives.

~Tony Davis, President

The Grand Hotel Golf Resort & Spa is looking to hire a Sous Chef to assist our Culinary Leadership team within our dining outlets including:

Bayside Grill, Southern Roots, Jubilee Poolside Grill, and Bucky's Bar.

Summary

Supervises day to day kitchen operations and staff. Supervises all food preparation areas including banquets, Room Service, restaurants, bar/lounge and associate cafeteria to ensure a consistent, high quality food product. Works with the Food and Beverage management team and associates to continually improve guest and associate satisfaction while maintaining the operating budget.

As an assistant department head, uses leadership skills to manage other managers.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

Assists Executive Chef with all kitchen operations.

Performs all duties of kitchen managers and associates as necessary.

Recognizes superior quality products, presentations and flavor.

Maintains purchasing, receiving and food storage standards.

Ensures compliance with food handling and sanitation standards.

Ensures compliance with all local, state and federal (OSHA, ASI and Health Department) regulations.

Calculates accurate theoretical and weighted food costs.

Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.

Coordinates banquet production with Banquet Chef.

Supports procedures for food & beverage portion and waste controls.

Assists in maintaining associate cafeteria operation and food quality standards.

Follows proper handling and right temperature of all food products.

Knows and implements PCH’s 39 Point Safety Standards.

Helps the Executive Chef research and test new food products in conjunction with Company initiatives.

Assists the Executive Chef with maintaining all standard recipes.

Participates in training the Restaurant and Catering staff on menu items including ingredients, preparation methods and unique tastes.

Operates and maintains all department equipment and reports malfunctions.

Assists with an effective kitchen equipment repair and maintenance program.

Orders associate uniforms according to budget and ensures uniforms are properly inventoried and maintained.

Purchases appropriate supplies and manage inventories according to budget.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Interacts with guests/customers, community, Company representatives, vendors and local education systems as needed.

Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.

Effectively investigates, reports and follows-up on associate accidents.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.

Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.

Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.

Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Helps associates receive on-going training to understand guest expectations.

Attends pre- and post-convention meetings to understand group needs, set appropriate expectations and gather critical information to communicate to areas of responsibility.

Assists as needed in the interviewing and hiring of associate team members with appropriate skills.

Supports a departmental orientation program for associates to receive the appropriate new hiring training to successfully perform their job. Ensures associates are cross-trained to support successful daily operations.

Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate.

Communicates performance expectations in accordance with job descriptions for each position.

Participates in the associate performance appraisal process, providing feedback as needed.

Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

Actively solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary.

Participates in associate progress discipline procedures. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).

Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produces desired results.

Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.

Ensures associates maintain required food handling and sanitation certifications.

Assists the Executive Chef in developing and generating annual sales for the Restaurant and Catering departments.

Meets regularly with catering customers and restaurant guests to gather feedback.

Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.

Assists the Executive Chef with menu development.

Participates as needed in weekly sales strategy forecast meeting to anticipate service and staffing needs.

Attends scheduled projection meetings as needed to anticipate long term planning needs.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Manages payroll administration.

Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

Understands the impact of departments operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)