Customer Resolution Representative

WE ARE HIRING A CUSTOMER RESOLUTION REPRESENTATIVE!!

My Plumber Plus is a family owned and run company that has been in business since 1982! With a fantastic reputation in the community,we have no shortage of calls and are looking for an outstanding Customer Resolution Representative to join our team!

What can

WEdo foryou?

Provide stability – over 30% of their staff has been employed 10 years or longer.

They’ve been in business for 40 years and have 5-star reviews.

They have a great benefits package (see full list below).They are a family-owned company with a fun, professional and caring management team.

They are growing and so are the opportunities for advancement.

They provide ongoing training and professional development.

They have box seats to the

Caps and Jiffy Lube Live for employees to enjoy!

Team events

Pride in working for a company that makes a difference in the community and always does right by the customer.

Culture of continuous improvement including use of latest technology platforms in the industry.

Benefits for our Employees:

We offer great earning potential

Paid vacation401k with company match

Health, Vision and Dental insurance

Dynamic work environment

No Shortage of Calls

Family Atmosphere

Supportive Management

Competitive pay - $40,000!

Responsibilities of the Customer Resolution Representative:

Handle customer issues and complaints in calm and reasonable way that corresponds with the company policy and company core values.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

Follow up to ensure resolution of all customer complaints and issues.

Keep records of customer interactions, process customer accounts and file documents.

Communicate with department managers and your supervisor to do the same.

Communicate clearly, show recognitions and build rapport with employees.

Maintaining permits and completing pulling the appropriate permits.

Shape company culture by living out agreed upon values, specifically ethics and integrity.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Requirements for the Customer Resolution Representative:

Experience in the Home Services Industry preferred but not required.

Experience in pulling permits.

Extreme attention to all details

Ability to stay calm when dealing with upset/irate customers.

Ability to build trust and demonstrate empathy.

Quick, sound decision-making abilities.

Strong verbal and written communications.

Highly motivated, flexible and great attitude on life.

Works well in a fast-paced environment.

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected categories. We are an equal-opportunity employer.

Pre-employment background check and drug screenare required to be considered for this position.