Assistant Portfolio Manager

Montgomery, OH

VineBrook Homes, LLC

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POSTED ON: 06/07/2023

ASSISTANT PORTFOLIO MANAGER

Position Summary/Objective

The Assistant Portfolio Manager conducts a multitude of duties and functions that contribute positively to the overall results of the portfolio, as defined by target operational metrics and financial performance goals. The Assistant Portfolio Manager is exposed and involved with all facets of the market's property management cycle, resident interactions, and oversight tasks as an extension of the Portfolio Manager, often acting as the first line of decision making for standard scenarios.

Generally, prioritization of work, focus areas, and ad-hoc projects are at the direction of the Portfolio Manager.

Essential Duties and Responsibilities

General support to the Portfolio Manager on tasks, projects, organization, planning, and meetings at the direction of the Portfolio

Manager

Property Management Cycle Tasks Management - The Assistant Portfolio Manager will often act as the first line of review, overview, approval or direction for core property management tasks in Vine

Brook's workflow:

Leasing Workflow:

Agent performance monitoring via Show

Pro review, lead follow-up and advertising of unit execution, conversion ratios, and participation in monthly goal setting and delivery

Application Screening - Monitoring the Applicant Tracking report to move applicants forward, collecting or communicating missing or needed data or documentation to Agents

Approval of Screened Residents with Approved

Status

Rejection of Screened Residents with Reject

Status

Initial investigation/documentation request and work on Conditional Status, presenting recommendation to PM if recommended for Approval Override?

General agent support as deemed necessary advertising, posts, Rent

Cafe, actualleasing

Compliance monitoring and responsibility lease uploads, complete files,etc.

R&M Workflow:

General participation in R&M performance review at PM direction ordiscretion

1sttier escalation for upset residents interacting with service admin, admin, or retention specialist presenting issue and recommendation

Monitoringofopen

PMrequeststoensuretheyareclosedoutinatimelymannerand resident is communicated with via Assistant PM or Service

Admin

Retention

Workflow:

Participatesinrate-settingdiscussionsorplanningforupcomingrenewalletters

1sttier escalation for upset residents to generate resolution PM Request, rateincreate concessions, etc. monitored via retention rate and renewal rate growth goals

Delinquency/collections calls during first 10 businessdays

Violationsmanagementassistanceasneeded

Delivery,calls,PMrequests,close-out tracking

Generalretentionspecialistsupportasdeemednecessaryrenewalsigningassistance, propertyinspections, resident outreach, move-out confirmation calls, etc.

Turnover

Workflow:

Monitoring and close-out of CAA and YU tasks in conjunction with

PM

Setting

YUunitstoon-showandsettingmarketratesusing

SOPandmarketknowledge

Exposure to AE task, but with no authority for AEapproval

Generalservicemanagersupportasnecessary

MIRassistance,agentpushbackreview,etc.

Financial

Review:

Exposure and monitoring to periodic budget and actualresults

Participation and review of results and goal setting or focus changes, analysis, or adhoc assignments to improve or correct areas of weakness relative to net operating income goals

General

Tasks:

Assiststheteamwithvarioustasks,essentiallyhandlingmostadministrativefunctionsintheoffice, the overflow, resident follow-up, and any unassignedtasks

Assist with move-in or move-out tasks as volumenecessitates

Month

End

Closeassistanceviareportmonitoring,agentaccountability,compliance,etc.

Attends court proceedings whennecessary

Special projects asassigned

Minimum Qualifications (Knowledge, Skills & Abilities)

3+ Years’ property management experience

Bachelor's Degree

Strong attention to details, analytical, interpersonal and communication (verbal, written, and listening) skills?

Highly organized

?Ability to multi-task

Ability to thrive in a fast-paced environment?

Aptitude with computers, internet, network phone systems, MS Office and Salesforce?

Must be capable of working effectively with people from differing backgrounds/education levels

Valid driver’s license is a requirement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

This position has supervisory responsibilities over the Leasing Team and, when needed, over the Maintenance Turn and Work Order staffs in the absence of the PM and SM.

Travel

Local travel may be required as part of this position

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience iscloseto what you see listed here,please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, weencourage people from all backgrounds to applyto our positions.

Please let us know if you require accommodations during the interview process.

We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.? We are also a Drug Free Work Place.? Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment.

Refusal to submit to testing will result in disqualification of further employment consideration.

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