Assistant Portfolio Manager
Montgomery, OH
VineBrook Homes, LLC
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ASSISTANT PORTFOLIO MANAGER
Position Summary/Objective
The Assistant Portfolio Manager conducts a multitude of duties and functions that contribute positively to the overall results of the portfolio, as defined by target operational metrics and financial performance goals. The Assistant Portfolio Manager is exposed and involved with all facets of the market's property management cycle, resident interactions, and oversight tasks as an extension of the Portfolio Manager, often acting as the first line of decision making for standard scenarios.
Generally, prioritization of work, focus areas, and ad-hoc projects are at the direction of the Portfolio Manager.
Essential Duties and Responsibilities
General support to the Portfolio Manager on tasks, projects, organization, planning, and meetings at the direction of the Portfolio
Manager
Property Management Cycle Tasks Management - The Assistant Portfolio Manager will often act as the first line of review, overview, approval or direction for core property management tasks in Vine
Brook's workflow:
Leasing Workflow:
Agent performance monitoring via Show
Pro review, lead follow-up and advertising of unit execution, conversion ratios, and participation in monthly goal setting and delivery
Application Screening - Monitoring the Applicant Tracking report to move applicants forward, collecting or communicating missing or needed data or documentation to Agents
Approval of Screened Residents with Approved
Status
Rejection of Screened Residents with Reject
Status
Initial investigation/documentation request and work on Conditional Status, presenting recommendation to PM if recommended for Approval Override?
General agent support as deemed necessary advertising, posts, Rent
Cafe, actualleasing
Compliance monitoring and responsibility lease uploads, complete files,etc.
R&M Workflow:
General participation in R&M performance review at PM direction ordiscretion
1sttier escalation for upset residents interacting with service admin, admin, or retention specialist presenting issue and recommendation
Monitoringofopen
PMrequeststoensuretheyareclosedoutinatimelymannerand resident is communicated with via Assistant PM or Service
Admin
Retention
Workflow:
Participatesinrate-settingdiscussionsorplanningforupcomingrenewalletters
1sttier escalation for upset residents to generate resolution PM Request, rateincreate concessions, etc. monitored via retention rate and renewal rate growth goals
Delinquency/collections calls during first 10 businessdays
Violationsmanagementassistanceasneeded
Delivery,calls,PMrequests,close-out tracking
Generalretentionspecialistsupportasdeemednecessaryrenewalsigningassistance, propertyinspections, resident outreach, move-out confirmation calls, etc.
Turnover
Workflow:
Monitoring and close-out of CAA and YU tasks in conjunction with
PM
Setting
YUunitstoon-showandsettingmarketratesusing
SOPandmarketknowledge
Exposure to AE task, but with no authority for AEapproval
Generalservicemanagersupportasnecessary
MIRassistance,agentpushbackreview,etc.
Financial
Review:
Exposure and monitoring to periodic budget and actualresults
Participation and review of results and goal setting or focus changes, analysis, or adhoc assignments to improve or correct areas of weakness relative to net operating income goals
General
Tasks:
Assiststheteamwithvarioustasks,essentiallyhandlingmostadministrativefunctionsintheoffice, the overflow, resident follow-up, and any unassignedtasks
Assist with move-in or move-out tasks as volumenecessitates
Month
End
Closeassistanceviareportmonitoring,agentaccountability,compliance,etc.
Attends court proceedings whennecessary
Special projects asassigned
Minimum Qualifications (Knowledge, Skills & Abilities)
3+ Years’ property management experience
Bachelor's Degree
Strong attention to details, analytical, interpersonal and communication (verbal, written, and listening) skills?
Highly organized
?Ability to multi-task
Ability to thrive in a fast-paced environment?
Aptitude with computers, internet, network phone systems, MS Office and Salesforce?
Must be capable of working effectively with people from differing backgrounds/education levels
Valid driver’s license is a requirement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibility
This position has supervisory responsibilities over the Leasing Team and, when needed, over the Maintenance Turn and Work Order staffs in the absence of the PM and SM.
Travel
Local travel may be required as part of this position
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience iscloseto what you see listed here,please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, weencourage people from all backgrounds to applyto our positions.
Please let us know if you require accommodations during the interview process.
We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.? We are also a Drug Free Work Place.? Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment.
Refusal to submit to testing will result in disqualification of further employment consideration.