Engineering Command Center Operator

Title:

Engineering Command Center Operator

Location:

Madison Avenue , New York (onsite role)

Duration:

3+ months contract

Pay rate:

$25/hr - $28/hr.

We are looking for an “Engineering Command Center Operator“to join one of our Fortune 500 Healthcare clients.

Required skills:

High School diploma or GED equivalent required. Minimum one (1) year engineering qualification or mechanical/electrical trade training or experience, including Data Center knowledge.

Works with the Engineering and Facilities teams and Incident Response when a problem is severe enough to require shutdown of equipment. Liaises with Facilities, Engineering, and Security and vendors.

Provides a centralized location for coordination and knowledgebase contacts for severe and critical incidents.

Provides progress reporting, logging of incidents, ongoing follow up, and close out.

Leverages technology and reporting skills to respond to Incidents, initiate, and resolve incidents.

Follows procedures accordingly as it relates to best practices, directives, and standard operating procedures. Adheres to work, health, and safety policies for both the company and the client.

Remotely accesses critical equipment across the region and monitoring for alarms.

Determines the severity of alarms and alerts from critical devices and taking appropriate action including; escalation and managing Engineering and vendor responders for on-site intervention.

Ascertains the possible causes of alarms and alerts from critical devices.

Collates information and issues communications to key stakeholders throughout the Incident Reporting system.

Coordinates the change management process for all work being carried out in the critical environment.

Maintains database of critical environments including; floor plan information, equipment documentation

Updates technical documentation for all critical system equipment, as needed.

Regularly maintains the global vendor database, escalation, and callout lists. Works with Help Desk tickets for active sites to ensure any and all Engineering problems that are presented are passed on to the proper Engineering teams, Engineers and Electricians, as needed.

Follows up on tickets to ensure work has been completed and tickets closed on time.

Escalates problems to proper Facilities Managers, as needed.

Performs other duties as assigned

Top 3 Must Have Skills:

1. Strong computer skills as they are monitoring computers all the time. On a daily basis, this person will be monitoring computers systems for critical alarms for all America sites from Canada to Bahamas all the way to Chile.

2. Must have some engineering background. A college degree is not required.

3. Must be willing to work Offshift position- this person must be willing to work weekends.

There will be OT available. Need to know if they are willing to work OT

Shift:

13 hour shifts, Sat and Sun- day (6am-7pm), night shift Monday (6pm-7am) night but could change to night shift to Friday, Saturday & Sunday (6pm-7am). This person must be flexible.

Responsible:

This role is responsible for monitoring and responding to critical alarms through device alerts, alarms, emails, and security alerts etc.

Works efficiently and accurately to access the real or potential impact to client persons, property, or assets, and provide accurate and timely escalation of issues to agreed service levels, while upholding the standards and expectations of the global Incident Reporting System.

Interview process:

We are looking for the candidate who are eligible to work with any employers without sponsorship.

If you’re interested, please click “Apply” button.

If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested.