Call Center Representative

At a Glance “Spectrum was recently awarded a “Best-in-State Employer” in Wisconsin by Forbes in 2020! We are growing and adding to our inbound Customer Care team in our Appleton Call Center.

We provide some of the best benefits in the Fox Valley, such as:

Free home cable (includes HBO/premium channels), internet and home phone

Discounted mobile phone services13 weeks of comprehensive paid training

Excellent Professional Growth Program with up to a 5% increase within first year6% dollar for dollar 401k match plus an additional 3% for a Retirement Fund

Tuition Reimbursement up to $10,000 a year!

Low cost health, vision and dental insurance within your first 30 days

What to expect in this role:

It's about building relationships and turning the knowledge you gain in training into customer service wins. Our representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected.

You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track.

Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.

Job Duties Include:

Actively engaging and providing superior service to our inbound customers

Effectively assessing and troubleshooting equipment issues

Utilizing problem solving skills to resolve customer questions and concerns

What it takes to get started

The minimum requirements for the Video Repair Representative are:

Ability to read, write, speak and understand English

High School Diploma or GEDPreferred qualifications for the Video Repair Representative are:

6 months or more customer service experience1 year or more working with computers and multiple software applications6 months or more heavy volume phone experience in a customer service/call center job

Email us at [email protected], call Jennifer at 920.831.9116 or apply online today at jobs.spectrum.com to launch your next career! CRP113 335300 335300

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