Senior Business Support Specialist

Overview:

This position supports Bank products or services within our Community Assoication Banking line of business. This person will be responsible for managing a portfolio, account opening, implementation, reviewing processes, analyzing and resolving more advanced documentation or servicing issues that may arise.

Implements enhancements to systems or processes in order to improve workflow. Ensures client satisfaction through the handling, processing, and servicing of escalated requests. May provide a leadership role for the work group through knowledge in the area of specialization.**This position has a hybrid option work schedule (Remote/In Office) Responsibilities:

Account Servicing - Performs complex data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.

Operations - Performs advanced operational tasks, manages vendor and associate inquiries. May lead team in direction and success of daily activities.

Business Expertise - Acts as a resource in area of work. Performs process troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services. May support development of new products or services.

Service & Support - Develops and maintains relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution. Handles escalated and complex support issues. Qualifications:

Bachelor's Degree and 0 years of experience in Support or Customer Service OR High School Diploma or GED and 4 years of experience in Support or Customer Service

Preferred Qualifications:

Two years customer service, and familiarity with Bank Operations and related customer service inquiries