Rental Account Manager

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Job Description

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE.

At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a Rental Account Manager, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your sales career.

SUMMARY

This position exists as the primary Rental Sales/Marketing function at the BU level and is outside sales, B2

B. This position mainly supports the commercial rental and trailer services product lines. It will also increase Ryder's rental sales presence in the BU ensuring the generation of profitable new accounts while retaining existing accounts- the ultimate customer satisfaction.

The end result should be the pure rental revenue growth, improved profitability and improved Return on Assets. In addition, given their lease conversion quotas, the position should be additional lease sales filters for the organization improving the lease sales productivity and performance for the Lease Sales organization.

Your ability to connect and build value & relationships is critical. The position is territory based, requires heavy ground travel and, in addition to a salary, rewards performance with an uncapped commission structure you dictate.

Sales Territory is Warwick, RI

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Essential Functions

SALES:

Develop leads through cold calls, telephone solicitation and customer visits. Through the use of product knowledge, assess customer's needs and develops a proposal. Work with rental operations to ensure the equipment is available. The RAM is also responsible for marketing at the branch level and ensuring that rental sales representative are skilled in telemarketing to prospective customers and current customers

SCOPE OF DECISION MAKING:

Contacting actual decision maker, developing a competitive proposal. Training of RSR in proper phone skills and marketing techniques

CUSTOMER RETENTION:

Maintain a contact with the customers through multiple customer visits and phone calls. Ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentals

SCOPE OF DECISION MAKING:

Retaining customers in a price competitive market. Scheduling a time for retention visits to long term rental customers to ensure Ryder keeps a good relationship

TIME ADMINISTRATION:

Proposal and contract development, maintaining customer files, preparation of follow-up correspondence and coordination with other BU departments. Maintaining FIS integrity and accuracy of customer data in the DPS system. Administration-credit approval, collections of receivables, maintenance-PM status and updates of scheduling.

SCOPE OF DECISION MAKING:

Follow-up within a specific time frame. Compliance with company procedures. Diplomatically dealing with collection of past due receivables

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Strong verbal and written communication skills

Ability to build strong customer relationships

Performs work independently with minimal supervision

High energy, self directed, self motivated and able to work as part of a team as well

Flexibility to operate and self-driven to excel in a fast-paced environment

Capable of multi-tasking, highly organized, with excellent time management skills

Highly thorough and dependable

Committed to good ethical business practices

Maintains a high degree of professionalism

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

Detail oriented with excellent follow-up practices

Qualifications

Bachelor's degree required in Marketing or 5 years equivalent job related experience

One (1) year or more sales experience or equivalent sales training required

Three (3) years or more sales experience preferred

One (1) year or more Industry experience preferred

DOT Regulated:

No

Ryder's most recently been named a “ Top Company for Women to Work for in Transportation ” by Women in Trucking, one of Fortune Magazine’s “ World’s Most Admired Companies ,” one of “ America’s Most Responsible Companies (https://newsroom.ryder.com/news/news-details/2020/Ryder-Recognized-for-Corporate-Social-Responsibility-Leadership-by-Newsweek/default.aspx) ” by Newsweek.

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Job Category:

Outside Sales

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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