associate technical product manager - ST

This position contributes to Starbucks success by assuming a solid understanding of business problems or opportunities, the relevant business and technology metrics, and creating well-formed epics or user stories for engineering teams, to help them design, build, release, and monitor technical solutions efficiently.

To be successful, technical product managers should be comfortable working in a collaborative environment along with a passion for creating simple and engaging experiences.

Responsibilities and essential job functions include but are not limited to the following:

Product Definition & Value

• Capture business needs, with an understanding of market demands and technical trends.
• Assist with product planning through day to day collaboration and decision making with a cross-functional team including engineers and business partners.
• Capture non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity.
• Create dashboard/reporting requirements and KPIs to measure product performance
• Identify opportunities to improve feature performance and overall product health.
• Measure feature success post deployment and feed insights back to the team and business partners.

Communication and Collaboration

• Interact with business stakeholders to understand business problems.
• Present options clearly and persuasively to support business stakeholder decisions
• Work with engineering teams to understand, prioritize and document technical and non-functional features.

Product Planning & Delivery

• Practice iterative, agile development.
• Document technical tradeoffs as well as dependencies and constraints.
• Facilitate user review/acceptance testing.
• Help eliminate blocking issues during development.
• Work with cross-functional teams on feature sizing and delivery planning.
• Communicate product delivery milestones and progress.

Basic Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Business, or relevant field
• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (2 years)
• Demonstrated ability to work with design and engineering to deliver customer facing features (2 years)
• Industry experience in a technology environment with a record of successfully delivering complex products (2 years)

Preferred Qualifications

• Hands on experience in documenting and prioritizing features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders
• Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings.
• Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Strong verbal and written communications skills
• Consistently uses communications skills to influence outcomes within a known skill set
• Ability to balance multiple priorities and meet deadlines
• Knowledge of agile development practices, methodologies, and tools
• Technical knowledge in web and mobile applications
• Knowledgeable of agile/scrum methodology and user centric design; may be certified product owner; may collaborate with PMO/scrum master on project methodology to highlight issues and help as needed for product lifecycle