Engineering lead – Digital Platform Integrations Platform Team

At Starbucks, our mission is to nurture the limitless possibilities of human connection with every cup, every conversation, and every community. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.

We are the Digital Platform Integrations (DPI) Platform team. We provide the infrastructure, tools, and platforms to build the standardized, secure, reliable, scalable integration solutions to Starbucks enterprise and external trading partners. We support over 14 Starbucks business portfolios.

Daily, we have over 300 million events flowing through our system.

If you would like be part of our technology reinvent journey to Containerization and Cloud, this is the position for you. If you are interested in leading and driving operational excellence through automation and using SRE best practices and standards, this is the position is for you.

This job contributes to Starbucks success by delivering high-quality, reliable, and stable technologies and security capabilities in support of the Starbucks Engineering Platform.

Summary of Key Responsibilities

Lead the operation and sustainment effort in DPI space.

Lead and facilitation weekly on-call handover meetings. Track follow-up issues that require continuity over multiple support weeks, document action items assigned to or claimed by fellow team members; work some issues to resolution.

Lead and direct our tier1 offshore production support team by providing guidance to improve production support efficiency.

Direct the team's best practices for incident resolution and the facilitation of cross functional troubleshooting, root cause analysis and engagement with vendors and 3rd party trading partners where needed.

Direct the development of trend analysis reports and leads the remediation efforts for recurring issues.

Mentor others to be proficient in debugging, profiling and monitoring tools as well as creative problem solving.

Re-invent services’ monitoring solutions across all platforms to ensure continuous availability and operation continuity of critical business services to provide one-stop shop health monitoring for our eco-system.

Define knowledge base and/or operational runbooks based on identification of new support process for new platforms.

Collaboration with other technical service teams to manage, maintain, and resolve complex IT services.

Participates in collaboration with peers to resolve cross-domain infrastructure, platform issues.

Exhibits excellent communication skills in a verbal, written, and visual manner; partner with the leadership team to help with domain appropriate communications; and understands what needs to be.

Demonstrated ability to work successfully in a fast-paced and cross-functional team environment.

Minimum Qualifications

10+ years of professional industry experience with software development and operations

7+ or proficient in building Splunk and/or Data

Dog dashboards to capture SRE 4 golden signals (Latency, Error, Throughput and Saturation)

7+ years of experience in Linux command line, bash script

7+ years of experience in working with Linux, Ubuntu OS

7+ years of full stack of application development using J2

EE, Apache Tomcat, Tom

EE (Tribestream), Spring Boot, Angular

5+ years of experience of monitoring capabilities in Cloud (AWS, Azure)

5+ years of experience of using Git, Git

Hub, Jenkins, Ansible and Chef dev ops tools

Basic understanding of networking

Self-starter in learning new technologies

Outstanding troubleshooting skills, attention to detail, written and spoken communication skills

Ability to collaborate with others to solve a complex problem

Ability to use knowledge, sound judgment, and resourcefulness to design and implement technical solutions

Bachelor’s degree in Computer Science or related field

Preferred Qualifications

7+ years of experience of leading operations and building processes, tools to support operational excellence.

5+ years of experience of leading/managing offshore teams

5+ years of experience of Integration technologies, Broker technologies (Software AG Universal Messaging, Kafka

5+ years of experience of Cloud technologies (Azure Event

Hub, Azure Event

Grid, AWS SNS)