service desk analyst - ST

Now Brewing – service desk analyst – ST! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not onlycelebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This job contributes to Starbucks success by acting as a first point of contact within the Service Desk for technical issues for end users and retail locations. Responds to routine hardware/software problems and/or questions from retail locations, regional offices and roasting plants.

Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

As a service desk analyst, you will…

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Document user problems, troubleshooting steps, resolutions and escalation paths using Service Desk tools and resources.

Maintain regular and consistent attendance and punctuality in accordance with ‘Starbucks Attendance Standard for Contact and Service Centers’.

Perform first-level core troubleshooting on hardware/software systems, answers question and provides technical solutions.

Identify and escalate issues requiring urgent attention with Incident Management and Service Desk Leadership.