GUEST SERVICE REPRESENTATIVE

GUEST SERVICE REPRESENTATIVE

Residence Inn Spartanburg, 9011 Fairforest Rd, Spartanburg, South Carolina, United States of America

Req #2204

Tuesday, May 30, 2023

The Guest Service Representative at The Residence Inn Spartanburg serves as the first point of contact for guests and manages all aspects of their accommodation. Guest Service Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

Responsibilities:

Greet guests and complete the check-in process

Input and retrieve information from the computer and PMS system

Confirm guest information, room rate, selection of room, code electronic keys

Provide information to guests about hotel amenities & local area

Assist guests with check-out

Ensure rooms and services are correctly accounted and charged

Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates

Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge

Use up-selling techniques and promote marketing programs to maximize room occupancy and profit

Answer and manage phone calls in a timely manner, managing multiple tasks at once

Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner

Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction

Receive, retrieve, and relay messages and packages to guests

Other duties as assigned

Requirements:

Front desk experience preferred, but will train the right fit

Experience with the brand a strong plus

Highly motivated and self-directed

Exceptional customer service skills required

Must possess strong computer skills

Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time

Excellent English communication skills both written and verbal

A can-do attitude and a hands-on approach

A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

Our Company

MCR is the3rd-largest hotel owner-operatorin the United States.

Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.

MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.

MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.

MCR was namedone of

Fast Company’s 10 Most Innovative Travel Companies of 2020.

MCR is a three-time recipient of the

Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the

Hilton Legacy Award for Top Performer.

For the TWA Hotel at New York’s JFK Airport, MCR won the

Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

Other details

Job Family

Hotels

Pay Type

Hourly