Lead Computer Operations Technician - Control-M/Batch Scheduling/Monitoring (Panama Schedule, Raleigh, NC)

Overview:

This position provides advanced operational support within the Bank's Command Center. Monitors and operates the Mainframe, Batch Schedules, ATMs, Network, and open systems to facilitate ongoing functionality and efficiency. Ensures online network, operation, and batch production schedules are continuously met.

Responds to Tier 2 monitored events, incidents, and reported issues. Supports the assigned shift by facilitating workflow, performing validation duties, overseeing hardware and software resources, and reducing operational risk. Provides technical assistance to Information Technology support staff and business personnel both inside and outside of normal operating hours.

May provide guidance to less experienced associates in the work group. This position is day shift (Panama schedule, off every other Friday/Saturday/Sunday. Hours of support 7:00

AM-7:30 PM) and local to the Raleigh, NC area.#LI-LM1 Responsibilities:

Business Support - Manages shift workflow ensuring adequate staff coverage, branch and corporate support, and completed documentation. Leads and coordinates processing activities. Ensures monitoring tools and alerts are reporting accurately. Monitors events for proper issue resolution and guides adherence to shift policies and procedures.

Team Leadership - Mentors and trains team members. Utilizes expertise to provide guidance, feedback, and direction on complex matters.

Issue Resolution - Works closely with end users, vendors, and other involved parties in resolving incidents or complex issues. Determines root cause, reports, and updates all issues. Assists in maintaining policies and procedures relating to issue resolution.

Task Automation - Supports automation script applications used by the Command Center, making code changes as necessary. Maintains and updates database management systems. Ensures that startup and shutdown parameters or functions are correctly followed.

Validation - Leads application lifecycle management validations on a number of tools and scripts, and leads team during all scheduled outages. Assists disaster recovery and systems updating operations as needed. Qualifications:

Bachelor's Degree and 5 years of experience in Computer Operations and Mainframe systems OR High School Diploma or GED and 10 years of experience in Computer Operations and Mainframe systems

Preferred Education:

Bachelor's Degree

Preferred Area of Study:

Information Technology

Preferred Area of Experience:

Batch scheduling, Mainframe support, Distributed platform support, Networking, ATM support

Skill(s): Knowledge of IBM Mainframe and Open Systems, Operates all computer equipment at a centralized data center, Ability to be on call 24 hours a day, 7 days a week, on a rotating basis

Control-M experience, Service

Now or similar ticketing experience, incident management experience, Mainframe experience, particularly with z/OS,